Terms & Conditions for

Central City Dentistry PLLC

Effective Date: 2/6/2025

1. Introduction

Welcome to the website of Central City Dentistry PLLC (“we,” “us,” or “our”). These Terms & Conditions govern your use of our website (https://www.centralcitydentistry.com), online appointment scheduling, SMS communications, and any other services offered by Central City Dentistry. By accessing or using our website and services, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue use of our services immediately.

2. Use of Website & Services

You may use our website and services for personal, non-commercial purposes, such as scheduling dental appointments, learning about our services, and contacting our team.

• By using our website, you agree that you will not:
• Use the site for any unlawful, fraudulent, or unauthorized purpose.
• Interfere with the proper operation of the website, including introducing viruses or harmful code.
• Attempt to gain unauthorized access to our systems or interfere with other users' experiences.
• Use automated scripts, bots, or scraping tools to collect data from our website.
• Submit false, misleading, or incomplete information in any forms on our website.

We reserve the right to terminate access to our site and services if any misuse or violations occur.

3. Appointment Scheduling & Cancellations

Our website and online scheduling tools allow you to request dental appointments at Central City Dentistry. Appointment availability is subject to confirmation from our team.

• Cancellations & No-Shows: If you need to cancel or reschedule, please notify us at least 24 hours in advance by calling (603) 224-2555. Repeated no-shows may result in a cancellation fee or limitations on future appointments.
• Confirmations: Appointment requests made online or via SMS will be confirmed via phone, email, or text message.
• Emergency Appointments: If you are experiencing a dental emergency, please call us directly rather than using the online scheduling system.

4. SMS Communications & Consent

By providing your phone number to Central City Dentistry, you consent to receive SMS messages related to appointment reminders, confirmations, and important updates.

• Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message.
• Message Frequency: SMS messages are sent as necessary to facilitate communication about your scheduled services.
• Data Rates: Standard message and data rates may apply.

We do not send marketing SMS messages without prior explicit consent.

5. Payment, Insurance, & Financial Policies

We accept various forms of payment, including cash, credit/debit cards, and Health Savings Accounts (HSAs).

• Insurance Processing: We accept most major insurance plans and submit claims on behalf of our patients. Patients are responsible for understanding their benefits and any out-of-pocket costs.
• Outstanding Balances: Payments are due at the time of service unless otherwise arranged. Unpaid balances may be subject to collection efforts.

For a detailed breakdown of our insurance policies, visit our Billing & Insurance page.

6. Privacy & Data Protection

Your privacy is important to us. By using our website and services, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.

• No Personal Data Sharing: We do not sell or share personal information with third parties for marketing purposes.
• Data Security: While we take reasonable measures to protect your data, no online platform is entirely secure. You acknowledge that you share personal information at your own risk.
• HIPAA Compliance: As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) in handling patient information.

For details, please review our Privacy Policy.

7. Intellectual Property Rights

All content on our website—including text, images, logos, and designs—is the property of Central City Dentistry or used with permission.

You may not copy, reproduce, modify, or distribute our content without written consent.

Unauthorized use of our branding, logos, or proprietary materials may result in legal action.

8. Third-Party Links & Services

Our website may contain links to third-party websites or services. These links are provided for convenience, but we do not control or endorse these external sites.

Central City Dentistry is not responsible for the privacy practices or content of third-party websites.

Use of third-party sites is at your own risk, and we encourage you to review their respective Terms & Privacy Policies.

9. Limitation of Liability

To the fullest extent permitted by law, Central City Dentistry PLLC, its employees, and affiliates are not liable for:

• Any indirect, incidental, or consequential damages arising from the use of our website or services.
• Errors, delays, or disruptions in website access or service availability.
• Any loss of data, security breach, or unauthorized access to personal information.

Disclaimer: While we strive to provide accurate and updated information on our website, dental care is individualized. Information provided online is for informational purposes only and does not constitute medical or dental advice. Always consult with a qualified dental professional regarding treatment options.

10. Indemnification

By using our website and services, you agree to indemnify and hold harmless Central City Dentistry, its staff, and affiliates from any claims, damages, or liabilities resulting from:

• Your use of the website or services.
• Violations of these Terms & Conditions.
• Misuse of personal information or unauthorized data sharing.

11. Changes to These Terms & Conditions

We may update these Terms & Conditions periodically to reflect changes in our services, legal requirements, or industry standards.

Notice of Updates: Changes will be posted on our website with the revised effective date.

User Responsibility: By continuing to use our website and services after updates, you accept the revised Terms.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the State of New Hampshire. Any legal disputes arising from these Terms shall be resolved in the appropriate courts within New Hampshire.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Central City Dentistry PLLC
20 1/2 S State St, Concord, NH 03301
(603) 224-2555
info@centralcitydentistry.com

Compliance & Regulatory Notes:

This Terms & Conditions page ensures compliance with:

• A2P Messaging Regulations (opt-in/out for SMS communication).
• The Campaign Registry (TCR) Guidelines (explicit SMS disclosure).
• New Hampshire SB 255 (privacy and consumer protection standards).
• HIPAA & Dental Industry Standards (data security & liability disclaimers).